Our aim at The Courtyard is to be a welcoming venue for everyone, ensuring that every visit is an enjoyable one, exceeding expectations and giving every individual a special experience. Step-free access is provided to all public areas of the building and our staff are always ready to assist if needed.
Accessing the Building
Carers or Personal Assistants who accompany a Disabled visitor because they require specific support to be able to access a performance can apply for a complimentary ticket. Please contact the box office by phone or in person to arrange your booking.
For further information on The Courtyards carers policies visit the: Carer Complimentary Ticket Policy.
Wheelchair spaces are available in the Main House stalls and the Studio Theatre – these must be booked in person or by phone.
A speaking lift is available to all floors
There is level access to all public areas of the building.
Tactile Floor Plans are available from the Box Office. Tactile signage is used throughout public areas.
WC – Accessible toilets are available on all floors.
Designated car parking spaces are located in The Courtyard car park close to the building. Parking is free for all blue badge holders in any space if attending Courtyard events.
Assistance Dogs are welcome throughout the venue. If you need us to look after an assistance dog during a performance, please let us know in advance so we can arrange this. If you would like your assistance dog to stay with you in the auditorium, please let us know at the time of booking so that we can ensure there is sufficient space for you and your dog in the auditorium.
The Courtyard is partnered with the Dementia Action Alliance. Our staff are trained to work with carers and those with dementia to ensure a positive experience. Our DAA Action Plan can be found here
Accessing our Performances
Relaxed performances are specifically designed to welcome people with a learning disability, Down’s Syndrome, Autism Spectrum Condition or sensory and communication disorders.
Relaxed Film Screenings
Relaxed Screening suitable for those with an Autistic Spectrum condition, sensory or communication disorder. They are also suitable for anyone who would benefit from a more relaxed environment.
A Social Story is available to download as a pdf from the right hand side of the event page (please note – if you are viewing this site on a mobile device or tablet the download section may appear at the bottom of the page)
Subtitled Film Screenings
Selected screenings are shown with subtitles. See list below.
British Sign Language Performances
Selected theatre performances are BSL signed for the hearing impaired.
Audio description for the visually impaired is available on selected live events and film screenings. Audio Description consists of a narrator talking through the performance or film, describing what is happening on the stage or screen during the natural pauses in the dialogue.
Our Audio Description headsets are easy to use and available on free loan from Box Office, call 01432 340555 for more information.
Our Season Guides are available in large print if required – please ask at Box Office and we can supply you with a hard copy or send a copy via email to you. We also upload all our guides to Issuu so they can be viewed online and are zoom-friendly. See our guides on Issuu.
Audio description for the visually impaired is available on selected live events and film screenings. Please call the Box Office or check our listings here.
Infra-red Audio Enhancement is available for the hard of hearing in the main auditorium and for all film screenings. The equipment can be used with or without a hearing aid.