Access

Our aim at The Courtyard is to be a welcoming venue for everyone, ensuring that every visit is an enjoyable one, exceeding expectations and giving every individual a special experience. Step-free access is provided to all public areas of the building and our staff are always ready to assist if needed.

Accessing the Building

Carers or Personal Assistants who accompany a Disabled visitor because they require specific support to be able to access a performance can apply for a complimentary ticket. Please contact the box office by phone or in person to arrange your booking.

For further information on The Courtyards carers policies visit the: Carer Complimentary Ticket Policy.

Wheelchair spaces are available in the Main House stalls and the Studio Theatre – these must be booked in person or by phone.

A speaking lift is available to all floors

There is level access to all public areas of the building.

Tactile Floor Plans are available from the Box Office. Tactile signage is used throughout public areas.

WC – Accessible toilets are available on all floors.

Designated car parking spaces are located in The Courtyard car park close to the building. Parking is free for all blue badge holders in any space if attending Courtyard events.

Assistance Dogs are welcome throughout the venue. If you need us to look after an assistance dog during a performance, please let us know in advance so we can arrange this. If you would like your assistance dog to stay with you in the auditorium, please let us know at the time of booking so that we can ensure there is sufficient space for you and your dog in the auditorium.

The Courtyard is partnered with the Dementia Action Alliance. Our staff are trained to work with carers and those with dementia to ensure a positive experience. Our DAA Action Plan can be found here

Accessing our Performances

Relaxed Performances

Relaxed performances are specifically designed to welcome people with a learning disability, Down’s Syndrome, Autism Spectrum Condition or sensory and communication disorders.

Our next relaxed performance is:

Sleeping Beauty – Relaxed Performance at 10.30am on Tuesday 2 January 2017

The Social Story to accompany Sleeping Beauty will be available to download as a pdf from the right hand side of this page a few weeks before the performance (please note – if you are viewing this site on a mobile device or tablet the downloads section may appear at the bottom of the page) 

Large Print

Our Season Guides are available in large print if required – please ask at Box Office and we can supply you with a hard copy or send a copy via email to you. We also upload all our guides to Issuu so they can be viewed online and are zoom-friendly. See our guides on Issuu.

 

Access Aids

Audio description for the visually impaired is available on selected live events and film screenings. Please call the Box Office or check our film listings below.

Infra-red Audio Enhancement is available for the hard of hearing in the main auditorium and for all film screenings. The equipment can be used with or without a hearing aid.

Selected screenings are shown with subtitles. See list below.

 

British Sign Language Performances

Selected theatre performances are BSL signed for the hearing impaired. See list below if any are available at this time:

 

 

Audio Description

Audio Description consists of a narrator talking through the performance or film, describing what is happening on the stage or screen during the natural pauses in the dialogue.

Our Audio description headsets are easy to use and available on free loan from Box Office.

Upcoming Audio Described Performances

FILM – Please contact the Box Office for further information on upcoming screenings with Audio Description

LIVE – Please contact the Box Office for further information on upcoming shows with Audio Description:

 

Woman in Black –   there will be an audio described performance on Thursday 9 February at 2.30pm 

Yeoman of the Guard – there will be an audio described performance on Sat 18 March at 2.30pm

 

Subtitled Screenings – for the Hard of Hearing

 

Foreign Language Films with English Subtitles

If you have any feedback or questions about a particular issue not covered here, please contact the House Manager on 01432 346530 or email foh@courtyard.org.uk