Access

Our aim at The Courtyard is to be a welcoming venue for everyone, ensuring that every visit is an enjoyable one, exceeding expectations and giving every individual a special experience. Step-free access is provided to all public areas of the building and our staff are always ready to assist if needed.

Accessing the Building

Carers or Personal Assistants who accompany a Disabled visitor because they require specific support to be able to access a performance can apply for a complimentary ticket. Please contact the box office by phone or in person to arrange your booking.

For further information on The Courtyards carers policies visit the: Carer Complimentary Ticket Policy.

Wheelchair spaces are available in the Main House stalls and the Studio Theatre – these must be booked in person or by phone.

A speaking lift is available to all floors

There is level access to all public areas of the building.

Tactile Floor Plans are available from the Box Office. Tactile signage is used throughout public areas.

WC – Accessible toilets are available on all floors.

Designated car parking spaces are located in The Courtyard car park close to the building. Parking is free for all blue badge holders in any space if attending Courtyard events.

Assistance Dogs are welcome throughout the venue. If you need us to look after an assistance dog during a performance, please let us know in advance so we can arrange this. If you would like your assistance dog to stay with you in the auditorium, please let us know at the time of booking so that we can ensure there is sufficient space for you and your dog in the auditorium.

The Courtyard is partnered with the Dementia Action Alliance. Our staff are trained to work with carers and those with dementia to ensure a positive experience. Our DAA Action Plan can be found here

Accessing our Performances

Relaxed Performances

Relaxed performances are specifically designed to welcome people with a learning disability, Down’s Syndrome, Autism Spectrum Condition or sensory and communication disorders.

Our next relaxed performance is:

Sleeping Beauty – Relaxed Performance on Tuesday 2 January 2018 at 10.30am 

The Social Story to accompany Sleeping Beauty will be available to download as a pdf from the right hand side of this page a few weeks before the performance (please note – if you are viewing this site on a mobile device or tablet the downloads section may appear at the bottom of the page) 

Relaxed Film Screenings

Relaxed Screening suitable for those with an Autistic Spectrum condition, sensory or communication disorder. They are also suitable for anyone who would benefit from a more relaxed environment.

Valerian and the City of a Thousand Planets (12A) – Relaxed Screening on Friday 18 August at 2.30pm 

The Nut Job 2: Nutty by Nature (U) – Relaxed Screening on Saturday 30 September at 2.30pm

Wonder Woman (12A) – Relaxed Screening on Thursday 19 October at 5.30pm

A Social Story is available to download as a pdf from the right hand side of this page (please note – if you are viewing this site on a mobile device or tablet the download section may appear at the bottom of the page) 

Subtitled Film Screenings

Selected screenings are shown with subtitles. See list below.

Hampstead (12A) – Tuesday 15 August, 11am

Maudie (12A) – Monday 11 September, 11am

The Limehouse Golem (15) – Thursday 28 September, 6pm

Large Print

Our Season Guides are available in large print if required – please ask at Box Office and we can supply you with a hard copy or send a copy via email to you. We also upload all our guides to Issuu so they can be viewed online and are zoom-friendly. See our guides on Issuu.

Access Aids

Audio description for the visually impaired is available on selected live events and film screenings. Please call the Box Office or check our film listings below.

Infra-red Audio Enhancement is available for the hard of hearing in the main auditorium and for all film screenings. The equipment can be used with or without a hearing aid.

 

British Sign Language Performances

Selected theatre performances are BSL signed for the hearing impaired. See list below if any are available at this time:

Sleeping Beauty – Sunday 17 December, 2pm

Audio Description

Audio Description consists of a narrator talking through the performance or film, describing what is happening on the stage or screen during the natural pauses in the dialogue.

Our Audio Description headsets are easy to use and available on free loan from Box Office.

Upcoming Audio Described Performances

LIVE – Please contact the Box Office for further information on upcoming shows with Audio Description:

Pride and Prejudice – Saturday 7 October at 2pm

HMTC present Sister Act – Saturday 11 November at 2.30pm

Sleeping Beauty – Saturday 9 December, 7pm

FILM – Please contact the Box Office for further information on upcoming shows with Audio Description:

Despicable Me 3 (PG) – Fri 28 July – Thu 3 August

Hampstead (12A) – Mon 14 – Wed 16 August

The Book of Henry (12A) – Tue 15 – Thu 17 August

Valerian and the City of a Thousand Planets (12A) – Fri 18 – Thu 24 August

Land of Mine (15) – Fri 8 – Thu 14 September

Maudie (12A) – Fri 8 – Thu 14 September

The Limehouse Golem (15) – Fri 22 – Thu 28 September

The Nut Job 2: Nutty by Nature (U) – Sat 30 September – Wed 4 October

God’s Own Country (tbc) – Mon 9 – Thu 12 October

Wonder Woman – Relaxed Screening (12A) – Thu 19 October

Get Out (15) – Fri 27 & Tue 31 October

 

Foreign Language Films with English Subtitles

Hotel Salvation (PG) – Fri 6 – Thu 12 October

Scribe (15) – Fri 13 – Wed 18 October

Sette Giorni (Seven Days) (tbc) – Tue 17 & Wed 18 October

Insyriated (15) – Fri 20 & Tue 24 October

In Between (tbc) – Mon 30 October – Thu 2 November

 

If you have any feedback or questions about a particular issue not covered here, please contact the House Manager on 01432 346530 or email foh@courtyard.org.uk