Access

Our aim at The Courtyard is to be a welcoming venue for everyone including our d/Deaf and disabled customers.

We want to ensure that every visit is an enjoyable one. We hope to exceed your expectations and give every individual a special experience. Step-free access is available to all public areas of the building and our staff are always ready to assist if needed. Explore this page to find out about our facilities and events specially tailored to make The Courtyard as accessible as possible.

All seats are available to book through The Courtyard website. Those who require space for a wheelchair and would like to book online should select “Wheelchair User” when creating their online account or call our Box Office once to ensure this is set up appropriately.

If you have specific needs that would be beneficial for our staff to be aware of before your visit (e.g. needing to enter and exit the auditorium throughout a performance with ease, storing access equipment) or you would like advice from our customer service team please get in touch before booking.

If you have any questions, queries or suggestions about accessibility at The Courtyard please don’t hesitate to get in contact. We aim to respond to all enquiries within 5 working days.

Email: access@courtyard.org.uk

Call: Box Office – 01432 340555

Post: Access Team, The Courtyard, Edgar Street, Hereford, HR4 9JR

Download The Courtyard’s Customer Access Information

The Courtyard is proud to have been awarded the Silver level of Attitude is Everything’s Live Events Access Charter for 2024-2026, demonstrating our commitment to improving the live event experience for our disabled audiences, artists, and team.

The Courtyard is delighted to have been awarded the prestigious Accessible and Inclusive Venue award at the 2024 Visit Herefordshire awards ceremony.